Our Terms and Conditions

Welcome to Uber Repairs. If you are considering using the services provided by Uber Repairs, please ensure that you read and agree with the Terms and Conditions of Service as set out below. If you do not agree with any of these Terms and Conditions, please do not continue to use the website or services.

 

  1. Scheduling a Repair
  • When you book an appointment with Uber Repairs, either by telephone or by using our online booking system, you will choose a date and time that is convenient for you for an Uber Repairs technician to visit your location to carry out the repair. This appointment can be cancelled or rescheduled with no charge as long you notify Uber Repairs at least 60 minutes before the agreed appointment time. Bookings cancelled within 60 minutes of the agreed appointment time, or where the customer fails to show, or is more than 15 minutes late to the agreed appointment location, will be subject to a cancellation fee of $59. Appointments rescheduled within 1 hour of the agreed appointment time will be charged a re-booking fee of $39.

 

  1. Data
  • It is the customer’s responsibility to back up, save, store any data (including but not limited to: CONTACT NAMES and NUMBERS, IMAGES, MOVIES, GAMES, MP3S, SCREENSAVERS, APPLICATIONS, RINGTONES, PROGRAMS, EMAILS, MESSAGES, SETTINGS) on their device before handing over to Uber Repairs for repair. Uber Repairs will not be liable for any lost data, valuable or otherwise.

 

  1. No Fix No Fee Policy
  • Uber Repairs operates a ‘no fix no fee policy’; in the event that your device cannot be repaired, there will be nothing to pay. Uber Repairs may, at its discretion, decline to attempt a repair, and may decline or cancel any damage/fault that is suspected to be inflicted deliberately or by another repair agent.
  • In the event that Uber Repairs is not able to repair a device, Uber Repairs will return the device to the customer. If a repair has been attempted, Uber Repairs guarantees that the device will be returned in at least ninety percent (90%) of the condition in which it was delivered to us. Uber Repairs allows a ten percent (10%) margin for error in the case of any unavoidable minor scratches, scuff marks, dust, etc.

 

  1. Payment
  • Upon notification that their device has been repaired, the customer agrees to pay the invoice within fourteen (14) days. Acceptable methods of payment are via PayPal, bank deposit and all major credit cards. Payment by personal or business cheque is not accepted. Late payment will incur a non-refundable fee of twenty-five Australian dollars ($25 AUD).

 

  1. Refunds
  • Uber Repairs guarantees that the customer will be notified of any labour or parts required to repair a device and will always obtain permission before commencing work or ordering parts.
  • Except in the case that parts are faulty, Uber Repairs will offer no refunds on parts once ordered.
  • If the customer is not satisfied with any repair, they must contact Uber Repairs within forty-eight (48) days of the repair. The repair is considered final and accepted and no correspondence shall be entered into for concerns raised more than forty-eight (48) hours after receipt.

 

  1. Workmanship
  • Uber Repairs’ technicians are highly skilled and take every care with your device. Nevertheless, owing to the delicate nature of device repair work, the customer acknowledges that minor cosmetic damage to the device, caused by prising open tight gluing of the device components or otherwise, may result in a small minority of cases. The customer agrees that Uber Repairs will not be liable to refund, reimburse or compensate for any such damage resulting from diagnostic work or successful repair. While Uber Repairs has a ‘No Fix, No Fee’ policy, it cannot be held liable for any minor cosmetic damage incurred as a result of the repair attempt.
  • Uber Repairs guarantees that where a repair is attempted, it will return the device to the customer in at least ninety percent (90%) of the condition in which it was received by us. Uber Repairs allows a ten percent (10%) margin for error in the case of any unavoidable minor scratches, scuff marks, dust, etc.
  • Uber Repairs’ technicians will always attempt to thoroughly clean a device during the course of and after a repair. However, in line with the ten percent (10%) margin for error mentioned above, the customer acknowledges and agrees that small amounts of residual dust can be unavoidable, particularly between LCD screens and the glass digitizer, therefore Uber Repairs cannot be held liable to refund, or to redo the repair, or to take the device back for cleaning.
  • In the unlikely event that major physical damage is caused to the device, and it can be proved beyond reasonable doubt that the damage was caused when in the possession of an Uber Repairs technician, Uber Repairs will compensate the customer to the market value of the device (or a device with similar specification if that device is no longer available), excepting the value of any customer modifications to the device.
  • Uber Repairs will attempt to repair the fault described by the customer and will not attempt to repair any additional fault discovered without the customer’s prior consent.
  • Any warranty offered on a repair is valid for that repair only, and not for any unrelated fault or damage that may subsequently occur. If the device is assessed as being liquid-damaged and is subsequently repaired, Uber Repairs takes no responsibility for any other fault that may occur within the warranty period caused by unavoidable corrosion of internal/external parts that may have occurred at the time of liquid damage. The original repair shall not be refunded.

•          The customer acknowledges that any advice given by Uber Repairs’ technicians should be viewed as personal opinion and does not necessarily reflect the views of Uber Repairs as an entity. Uber Repairs will accept no responsibility for any actions the customer makes resulting from advice given by Uber Repairs staff.